Front Office Supervisor

About us

Nestled in the heart of Bukidnon’s lush landscapes, Dahilayan Forest Park Resort is the country’s premier mountain park destination. Renowned for its breathtaking scenery and exciting recreational activities, the resort provides a perfect haven for families and friends to create lasting memories. At Dahilayan, we go beyond leisure, fostering strong family connections and promoting a deeper appreciation for nature. By combining exceptional hospitality with world-class facilities, we inspire a better world, one unforgettable experience at a time.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience (2-3 years) in front office operations or a supervisory role in the hospitality industry.
• Excellent communication and interpersonal skills to engage effectively with guests and staff.
• Strong leadership and team management abilities.
• Proficiency in front office systems, property management software, and Microsoft Office.
• Exceptional organizational and problem-solving skills.
• Ability to handle stressful situations with professionalism and poise.

Key Responsibilities

• Oversee and supervise front office operations, ensuring smooth and efficient guest check-ins, check-outs, and overall experience.
• Provide leadership, training, and guidance to front office staff, fostering a positive and service-oriented work environment.
• Monitor staff performance, manage schedules, and conduct regular evaluations to maintain high service standards.
• Address guest inquiries, complaints, and special requests promptly and professionally to ensure guest satisfaction.
• Ensure accurate handling of reservations, room assignments, and billing processes.
• Collaborate with other hotel departments to ensure seamless communication and coordination.
• Maintain inventory of front office supplies and equipment, ensuring they are used efficiently and restocked as needed.
• Implement and uphold company policies, procedures, and quality standards in all front office operations.
• Analyze front office performance metrics, identifying opportunities for improvement and implementing solutions to enhance guest experiences.