Front Office Supervisor

Front Office Operations

• Monitors the daily activities of the front office team, including check-in/check-out, guest inquiries, reservations, and concierge services
• Ensure smooth and efficient front desk operations while maintaining high standards of guest service
• Monitor and track guest folio and ledgers for accurate reporting
• Conduct night audit to prepare for next-day handover
• Able to guide guests on nearby attractions and things to do (basic concierge function)
• Operate within the protocols for a personalized guest experience, including welcome setup, vector lamp issuance, ad hoc Ijo ordering, service recovery, among others
• Escalation point person to address and resolve guest concerns promptly and effectively
• Coordinate with Lihim Café for checked-in guests’ food & beverage requirement
• Facilitate vendor registration during events
• Secondary implementor of: site tours, replying to Meta inquiries in coordination with Sales & Marketing Team
• Secondary photographer for marketing content (event styling or special room setup)

Housekeeping & Porter Coordination

• Collaborate closely with the housekeeping leads and porters to align guest arrival schedules with room readiness and cleanliness standards
• Hold the housekeeping team accountable for timely turnover, quality control, and adherence to cleanliness protocols
• Cascade guest requests to the appropriate department for immediate action

Reporting Duties

• Handles and closes guest folio together with Sales
• Create memos, policies and procedures, and written trail of best practices and endorsements
• Creates occupancy report and KPI report
• Ensure accuracy in guest records, room inventory, and billing
• Create the morning briefing material and facilitates the meeting
• Support in scheduling, supply coordination, and departmental handovers