Maayo Leisure Group
Front Office Supervisor
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
2 September 2026
What they need
About the role
Supervise daily Front Office operations and ensure smooth guest service, monitoring check-in, check-out, reservations, room status, and cashiering while handling guest concerns and ensuring timely resolution.
Key responsibilities
- Supervise daily Front Office operations and ensure smooth guest service
- Monitor check-in, check-out, reservations, room status, and cashiering
- Handle guest concerns and ensure timely resolution
- Lead, coach, and monitor Front Office staff performance
- Coordinate with Housekeeping and other departments for guest requirements
- Prepare shift reports and ensure proper turnover of information
- Ensure compliance with hotel policies and service standards
About you
- Bachelor's degree in Hospitality Management, Tourism, or related field
- At least 2 years of Front Office experience, with supervisory experience preferred
- Knowledge of hotel PMS and Front Office procedures
- Strong leadership, communication, and guest-handling skills
- Willing to work shifting schedules, weekends, and holidays
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