Front Office Supervisor

Who we are

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

This is an exciting opportunity to showcase your customer service and front office leadership skills within a premium residential and accommodation environment. Working closely with the Front Office Manager, you will support the smooth day-to-day operation of the Front Office, provide guidance to the team, and help deliver an exceptional experience for our guests and residents.

Key Responsibilities

• Supervise and support the day-to-day operations of the Front Office team, ensuring a professional and consistent level of service.
• Perform Front Desk duties as required to support operational needs and provide coverage during team member absences.
• Coordinate Front Office activities and ensure established procedures are followed accurately and efficiently.
• Provide regular operational updates to the Building Manager, including achievements, service issues and areas requiring attention.
• Work closely with the Building Manager to identify, communicate and resolve operational and property-related matters.
• Supervise and support Front Office team members during their shifts, providing guidance and assistance as required.
• Assist with the preparation and maintenance of team rosters in consultation with the Building Manager and in accordance with business requirements.
• Ensure team members understand and comply with Company policies, procedures and service standards.
• Assist with team meetings, briefings and operational communications as directed by the Building Manager.
• Ensure daily banking and Front Office reconciliations are completed accurately and in accordance with established procedures.
• Promptly escalate suspected misconduct, security concerns, unusual activity or other matters requiring management attention in accordance with Company procedures.
• Maintain a clean, safe and professional Front Office environment.
• Maintain a high level of professionalism when interacting with guests, residents, owners, colleagues and other stakeholders.
• Perform other reasonable duties within the scope of the position as directed by Management.

About You

You will be a customer-focused and hands-on Front Office professional who enjoys supporting a team and delivering high-quality service. Ideally, you will bring:

• Previous Front Office, Guest Services or supervisory experience within hospitality, accommodation, residential or property operations.
• Strong customer service and communication skills.
• Experience supervising or coordinating team members in a busy operational environment.
• Good organisational skills and the ability to manage competing priorities.
• Confidence handling guest and resident enquiries and resolving day-to-day operational matters.
• Strong attention to detail, particularly when handling banking, reconciliations and administrative processes.
• Experience with rostering and Front Office systems would be highly regarded.
• A professional, collaborative and solutions-focused approach.
• Full Australian Working Rights