Front Office Supervisor

Bali Hospitality Stars is hiring a senior, hands-on Front Office Supervisor for a full-time, on-site role in Badung, Bali.

This is not an entry-level receptionist position. You will lead day-to-day reception, support wider resort operations and develop toward broader management responsibility.

What you will do

• Lead reception operations, including reservations, guest enquiries, check-in, check-out, payments, handovers and escalation.

• Supervise reception staff, set clear standards, coach performance and follow up incomplete work.

• Communicate calmly with guests, handle complaints within your authority and escalate serious matters appropriately.

• Help convert suitable enquiries into bookings and sell relevant upgrades and add-on services.

• Keep booking and payment records accurate and reconcile transactions handled during your shift.

• Coordinate routine work across teams and solve practical guest and operating problems.

• Support the General Manager with daily operating coverage when the Assistant General Manager is absent.

What you bring

• At least 3 years of hotel or villa front-office experience.

• At least 1 year supervising people.

• Excellent spoken and written English, plus fluent Indonesian.

• Strong independent front-office judgment, ownership and follow-through.

• Experience with Cloudbeds or another hotel property-management or booking system is preferred.

• A stable, progressive hospitality career and the ambition to grow into broader resort management.

• Availability for a flexible roster, including scheduled weekends and public holidays.

Pay: IDR 6,000,000 to IDR 7,500,000 gross per month, depending on demonstrated capability.

Please apply with your English CV. Shortlisted candidates will complete a structured interview process.

Work Location: In person