Front Office Supervisor

Radisson Blu Martinez Hotel, Beirut is seeking to hire Front Office Supervisor

Job Duties & Responsibilities

• Welcome guests and ensure a professional and friendly check-in and check-out experience
• Monitor guest satisfaction and promptly resolve complaints or service issues
• Ensure accurate handling of reservations, room assignments, billing, payments, and guest requests
• Coordinate effectively with Housekeeping, Reservations, Maintenance, and other departments
• Ensure proper cash handling and accurate completion of shift reports
• Maintain high standards of service, professionalism, and guest confidentiality
• Assist the Front Office Manager with administrative and operational duties as required

Job Requirements

• Previous experience in a front office or guest services role, preferably within a hotel or hospitality environment
• Previous supervisory or team-lead experience is preferred
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Good organizational and multitasking skills
• Ability to remain calm and professional under pressure
• Familiarity with hotel property management systems (PMS) is preferred
• Professional appearance and a positive, guest-focused attitude
• Flexibility to work shifts, weekends, and public holidays as required

Desired Candidate Profile

• Previous experience in a front office or guest services role, preferably within a hotel or hospitality environment
• Previous supervisory or team-lead experience is preferred
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Good organizational and multitasking skills
• Ability to remain calm and professional under pressure
• Familiarity with hotel property management systems (PMS) is preferred
• Professional appearance and a positive, guest-focused attitude
• Flexibility to work shifts, weekends, and public holidays as required