Front Office Supervisor

About the role

The Front Office Supervisor is responsible for supervising daily Front Office operations and ensuring a smooth, efficient, and friendly guest experience. The position supports the Front Office Manager in leading the team, handling guest needs, and maintaining hotel service standards.

Key responsibilities

• Supervise and support Front Office staff during daily operations.
• Ensure smooth check-in and check-out procedures.
• Welcome guests and provide professional and friendly service.
• Handle guest requests, questions, and complaints promptly and professionally.
• Monitor room status and coordinate with Housekeeping regarding room readiness.
• Ensure accurate guest information, payments, and billing procedures.
• Monitor daily Front Office activities, including reservations, arrivals, departures, and room assignments.
• Assist with VIP and special guest arrangements.
• Conduct shift briefings and ensure proper handover between shifts.
• Support training, coaching, and performance monitoring of Front Office staff.

About you

• Minimum 2–3 years of experience in Front Office or a similar hotel position.
• Previous supervisory experience is preferred.
• Good communication and interpersonal skills.
• Good command of English, both spoken and written.
• Strong customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Able to work under pressure and handle multiple tasks.
• Good knowledge of hotel PMS and Front Office procedures.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and public holidays.