Front Office Supervisor

Job Ref: CHE1990

Branch: Cheval Three Quays

Location: Cheval Three Quays

Salary/Benefits: Competitive Salary plus service charge and company benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 shifts over 7, 8 hour shifts includes working weekends and bank holidays

Hours per week: 40

Posted date: 16/09/2026

Closing date: 28/10/2026

Cheval Three Quays are currently recruiting a Front Office Supervisor to join the Front Office team of our luxury serviced apartments based in Tower Hill.

As Front Office Supervisor, of this beautiful and unique all-apartment residence, you will need to be a confident hospitality professional who has previous experience of a luxury high-end property and is dedicated to delivering service excellence to all guests.

We want you to apply for this role, if when it comes to work you………

• Have supervisory experience within a front office role
• Have worked in a luxury hospitality environment
• Are experienced in a property management system
• Can build excellent relationships with guests
• Have experience in motivating and leading a front office team
• Are a confident communicator
• Have strong attention for detail
• Have a positive attitude in everything you do
• Have a friendly, professional and warm manner

As Front Office Supervisor you will be responsible for running the day to day operation of the front office department including to supervise, guide and train the team. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience from start to finish.

If you thrive on being the best you can and want to join our team then look no further and apply for our Front Office Supervisor role now!

In return for your passion and drive to succeed we can offer you……

• Competitive Salary
• Service charge
• 30 days annual leave (increasing with service including bank holidays)
• Additional day off for your birthday
• Volunteering Day
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.

Cheval Three Quays is a luxury all-apartment Residence available to book for any length of stay, from one night, to one year or more. Whether you’re visiting London for business or pleasure, the Residence is superbly located next to the Tower of London, Tower Bridge and London’s financial district.

In line with its proximity to the River Thames, Cheval Three Quays has been designed with the tranquil theme of water throughout. You’ll notice this, as well as the fabulous hospitality, as soon as you step into the main lobby.