Front Office Supervisor

About the role

The Front Office Supervisor oversees daily front desk operations and ensures efficient guest services, smooth check-in/check-out procedures, and a positive guest experience.

Key responsibilities

• Supervise and support front office staff during daily operations.
• Oversee guest check-in, check-out, reservations, and inquiries.
• Handle guest concerns and resolve issues professionally.
• Monitor room availability, bookings, and front desk transactions.
• Ensure accurate guest records and proper documentation.
• Conduct staff briefings, coaching, and performance monitoring.
• Coordinate with housekeeping and other departments regarding guest needs.
• Ensure compliance with hotel policies and service standards.
• Prepare shift reports and communicate concerns to management.

About you

• High school graduate; Hospitality or related education is an advantage.
• 1–3 years of front office or hotel experience, preferably in a supervisory role.
• Knowledge of hotel/PMS systems is an advantage.
• Excellent customer service and communication skills.
• Strong organizational, leadership, and problem-solving skills.
• Willing to work shifting schedules, weekends, and holidays.

Benefits

• Competitive salary
• Opportunities for career growth
• Supportive and professional work environment
• Employee meals and other company benefits