Front Office Supervisor

We are looking for an enthusiastic and service-focused Front Office Supervisor to join our team. This is an excellent opportunity for an experienced Front Office professional who enjoys leading a team, connecting with guests and ensuring hotel operations run smoothly.
 
Reporting to the Front Office Manager, you will support the day-to-day operation of the Front Office while providing hands-on leadership to the team and maintaining consistently high standards of guest service.
 
About the Role
As Front Office Supervisor, you will play an important role in ensuring every guest receives a warm welcome and professional service throughout their stay. You will support and guide the Front Office team, coordinate with other hotel departments and confidently manage guest enquiries and operational issues.
Your responsibilities will include:

• Supervising daily Front Office operations, including check-ins, check-outs and guest enquiries
• Delivering friendly, professional and personalised guest service
• Managing guest requests, feedback and complaints promptly and professionally
• Coordinating room allocations, VIP arrivals, special requests and guest requirements
• Liaising closely with Housekeeping, Maintenance and other departments to ensure rooms and facilities are guest-ready
• Monitoring room availability and supporting effective room inventory management
• Assisting with reservations, guest payments, ensure billing is accurate, and end-of-shift procedures
• Ensuring guest information, handovers and operational updates are communicated effectively
• Ensuring hotel procedures, safety requirements and service standards are consistently followed

About You
You will be a confident and approachable hospitality professional who enjoys working in a fast-paced, guest-focused environment.
Ideally, you will bring:

• Previous Front Office or hotel reception experience, preferably with supervisory responsibilities
• Strong customer service and communication skills
• The ability to lead by example and support a positive team environment
• Confidence in handling guest concerns and resolving problems
• Strong organisational skills and attention to detail
• Experience using hotel property management systems
• The ability to remain calm and professional during busy periods
• Flexibility to work across a rotating roster, including weekends, evenings and public holidays

Why Join Us?
This is a great opportunity to take the next step in your hospitality career and develop your leadership experience within a supportive hotel environment. You will work alongside a passionate team, gain exposure to broader hotel operations and have opportunities to continue building your skills and career.
 
Apply now and take the next step in your Front Office career.