Front Office Supervisor

Job Overview
We are seeking a dedicated and experienced Front Desk Manager to oversee the daily operations of our front desk team. This role is crucial in ensuring exceptional guest experiences and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and a thorough understanding of hotel management practices.

Duties

• Supervise and manage front desk staff, ensuring efficient operations and adherence to service standards.
• Handle guest check-ins and check-outs with professionalism and courtesy, providing a warm welcome to all guests.
• Address guest inquiries, concerns, and complaints promptly to enhance guest satisfaction and maintain positive guest relations.
• Manage multi-line phone systems, ensuring effective communication with guests and staff.
• Oversee night audit processes to ensure accurate financial reporting and compliance with hotel policies.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Train new front desk employees on customer service protocols, phone etiquette, and hotel systems.

Experience

• Proven experience in hospitality management or hotel management roles is essential.
• Previous experience in front desk operations or guest services within a hotel or resort environment is highly desirable.
• Bilingual or multilingual candidates are preferred to enhance communication with diverse guests.
• Strong customer service skills with the ability to handle challenging situations calmly and effectively.
• Familiarity with night audit procedures and multi-line phone systems is advantageous. If you are passionate about delivering outstanding hospitality experiences and possess the necessary skills for this role, we encourage you to apply for the Front Desk Manager position today!
• Experience with Opera is a requirement.
• Experience with IHG systems is a plus.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Work Location: In person