Front Office Supervisor

Job Summary

We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front office operations, coordinate guest services, and maintain smooth communication between departments. Your leadership will set the tone for a welcoming environment, ensuring all guests feel valued and attended to with professionalism and warmth. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and demonstrate a passion for delivering outstanding customer service in a fast-paced hotel setting.

Duties

• Supervise front desk staff to deliver seamless check-in and check-out experiences while maintaining high standards of hospitality management.
• Oversee guest reservations using property management systems (PMS) such as OPERA, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and special requests with proactive problem-solving and excellent customer service skills.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and facilities meet quality standards.
• Manage multi-line phone systems, ensuring professional phone etiquette and clear communication with clients and staff.
• Conduct night audits to reconcile daily financial transactions and prepare reports for management review.
• Train team members on hotel emergency procedures, safety protocols, and customer service best practices to uphold guest relations.

Requirements

• Proven experience in hospitality management or front desk supervision within a hotel or resort environment.
• Strong knowledge of hotel management software such as OPERA or other property management systems (PMS).
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Excellent customer service skills with a focus on guest relations and problem-solving capabilities.
• Familiarity with hotel emergency procedures, night audit processes, and resort operations is preferred.
• Exceptional communication skills, including phone communication and multi-line phone system handling.
• Ability to lead a team confidently while maintaining high standards of hospitality excellence.

Join us in creating memorable stays for our guests by leading a dynamic front office team dedicated to delivering top-tier hospitality!

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person