Front Office Supervisor

Front Office Supervisor – Dermatology Practice

We are seeking an experienced, dependable, and patient-focused Front Office Supervisor to join our dermatology practice. This is a hands-on leadership position for someone who enjoys working with patients, supporting a team, solving problems, and helping keep a busy medical office running smoothly.

The Front Office Supervisor will oversee the daily operations of the front desk while also actively participating in front-office responsibilities. The ideal candidate is organized, professional, approachable, and comfortable holding team members accountable while maintaining a positive work environment and excellent patient experience.

Responsibilities include:

• Supervise and support front-office staff in daily operations
• Ensure patients are promptly greeted, acknowledged, checked in, and assisted in a professional and welcoming manner
• Monitor front desk workflow and provide hands-on assistance during busy periods
• Oversee appointment scheduling, check-in/check-out, patient registration, and collection of copays, deductibles, balances, and self-pay fees
• Answer and assist with incoming calls and patient questions
• Verify patient demographics and insurance information for accuracy
• Help resolve scheduling concerns, patient complaints, and front-office issues
• Monitor staff performance, attendance, professionalism, and adherence to office policies
• Train and onboard new front-office employees
• Provide coaching and corrective feedback when needed
• Assist with staff scheduling and coverage to ensure adequate front-desk support
• Maintain strong communication between providers, clinical staff, management, and front-office employees
• Identify workflow issues and recommend improvements
• Ensure patient information is handled appropriately and HIPAA requirements are followed
• Help maintain a clean, organized, and professional front-office environment
• Perform additional administrative duties as needed

Qualifications:

• Previous medical front-office experience required
• EMR Experience required (We use Eclinical Works)
• Previous supervisory, lead, or management experience strongly preferred
• Dermatology experience is a plus
• Strong knowledge of medical scheduling, insurance verification, patient registration, and payment collection
• Excellent communication and customer-service skills
• Comfortable addressing performance concerns and handling difficult conversations professionally
• Strong organizational and multitasking skills
• Ability to remain calm and professional in a busy medical-office environment
• Dependable, punctual, and able to lead by example
• Comfortable learning and using electronic medical record and practice-management systems
• Ability to maintain patient and employee confidentiality

The ideal candidate will be someone who:

• Notices a patient standing at the desk and acknowledges them immediately
• Doesn't hesitate to step in when the phones are ringing or the front desk gets busy
• Communicates expectations clearly and respectfully
• Can balance excellent patient service with office policies and procedures
• Takes ownership of problems rather than waiting for someone else to handle them
• Helps create accountability while still being approachable and supportive
• Understands that the front office sets the tone for the entire patient experience

Schedule: Full-time, Monday–Friday
Experience: Medical office experience required; leadership experience preferred
Work Location: In person

We are looking for someone who wants to be an active part of the team and can help create a front office that is efficient, professional, welcoming, and accountable.