Front Office Supervisor

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

On a leafy stretch of the Upper East Side, just moments from Central Park, a New York icon returns. Once a discreet address, The Surrey has been reimagined as a Corinthia hotel, where Manhattan glamour is paired with considered design, warm hospitality and a deep connection to its neighborhood. Rooted in heritage and attuned to the present, The Surrey, A Corinthia Hotel invites a new generation to experience the Upper East Side with the ease of a local and the elegance of a classic

The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Supervisor. The Front Office Supervisor plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing all relevant Front Office departments to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback.

Summary of Responsibilities

• Ensuring that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets).
• Maintaining effective communication within the department and ensuring that the Front Office Manager is kept well informed of any problems/queries.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross-training in the relevant departments.

Skills and Qualifications

• Minimum 3 years in Front Office in an ultra luxury environment.
• Strong background in Front of House/ Front Office operations.
• Written and verbal fluency in English. Fluency in another language an advantage.
• Knowledge of property management systems (e.g. Opera, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).