Front Office Supervisor

Massanutten Resort

Job Summary

The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

Required

• Previous experience in customer service
• General computer skills
• High school diploma or equivalent
• Must be at least 18 years old

Preferred

• Prior supervisory experience
• Prior experience with hotel CRM, PMS, and POS software
• Valid driver’s license and approved DMV record

Job-Type: Full-Time

Typical Schedule

Days:

• • Days vary from week to week
    • Including evenings and weekends

Hours:

• • Varies, including evenings and weekends
    • 30 to 39 hours a week

Compensation:

• Pay: $15.00/Hour

Core Responsibilities

• Direct and support daily Front Desk & Concierge operations
• Monitor staff to ensure effective task completion
• Oversee complaint resolution efforts
• Reconcile daily cash deposits
• Oversee frontline employee performance analysis
• Serve as liaison between management and front-line employees
• Assist in training and development of front-line associates
• Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, October 30. For more information, please contact José Antonio Martínez at 540.289.3143.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.