Front Office Supervisor

Peppers Moonah Links Resort is located amongst the stunning Australian coast and bushland, less than an hour and a half from the hustle and bustle of Melbourne. Our resort combines beautifully appointed accommodation, two 18-hole championship golf courses and multiple dining outlets. Situated in a renowned wine region, with pristine beaches on our doorstep, this is a unique opportunity to work in a truly special location.

We are seeking a Full-Time Front Office Supervisor to join our team.

Reporting to the General Manager, this is a hands on operational leadership role where you will take responsibility for the Front Office operation during your shift, while supporting, coaching and developing the team to deliver exceptional guest experiences.

Key Responsibilities:

• Lead the Front Office operation from start to finish during your shift, including check in, check out and guest services.
• Provide visible and supportive leadership to the Front Office team, setting clear expectations and leading by example.
• Manage guest feedback and resolve concerns promptly, professionally and with a guest-first approach.
• Ensure reservations, billing, payments and rates are accurate and appropriately managed.
• Identify and drive upselling opportunities while supporting revenue and rate integrity.
• Maintain high standards of presentation, compliance, procedures and operational efficiency.
• Deliver guest service initiatives and continuously look for ways to enhance the guest experience.
• Empower and motivate the team to go the extra mile for our guests.
• Coach, mentor and support team members in their day to day development.
• Assist with Front Office staffing, rostering and workforce planning to support operational requirements.

To Be Successful, You Will Have:

• 2+ years' experience in a Front Office or guest facing role, ideally with previous supervisory or leadership experience.
• A natural leadership style with strong people skills and a supportive, team first approach.
• Excellent written and verbal communication skills, with a calm, professional and solutions-focused manner.
• A genuine passion for delivering exceptional, personalised guest experiences.
• Strong organisational skills and the ability to confidently manage competing operational priorities.
• The flexibility to work a rotating roster, including weekends and public holidays.
• A professional presentation and positive attitude.
• A willingness to be hands-on and actively involved in the day to day operation of the Front Office.

Benefits of Working With Us:

• Opportunities to grow, develop and progress your career within the hotel and across the Accor network.
• Incredible discounts on accommodation, dining and experiences for you, your family and friends throughout Accor.
• Competitive salary.
• Access to a great range of employee benefits, rewards and recognition programs.
• Free staff lunch and coffee while on shift.
• Ongoing training and development opportunities to support your career growth.