front office supervisor

The Front Office Supervisor manages daily reception and guest service operations, ensuring a welcoming environment and seamless communication between guests, staff, and other departments. This role supports the Front Office Manager by scheduling shifts, training team members, and resolving escalated guest concerns.

Key Responsibilities

• Supervise Operations: Oversee daily check-in and check-out procedures, room assignments, and lobby traffic to maintain high service standards.
• Team Leadership: Train, mentor, and support front desk agents and support staff; manage staff scheduling to ensure optimal shift coverage.
• Guest Relations: Greet arriving and departing guests, handle inquiries, and resolve complaints tactfully and efficiently.
• Administrative Support: Monitor cash handling, billing, and front desk inventory; place supply orders and complete daily shift reports.
• Department Coordination: Collaborate closely with housekeeping, maintenance, and management teams to address room readiness and facility needs.

Requirements & Qualifications

• Experience: 1–2 years of experience in front office operations or guest services, preferably with prior supervisory experience.
• Education: High school diploma or equivalent; a degree in hospitality management is a plus.
• Skills: Strong communication, conflict resolution, and multitasking abilities; familiarity with hotel property management systems (PMS) or office software.
• Physical Demands: Ability to stand and move throughout the front office area during scheduled shifts.

Pay: From QAR1,800.00 per month

Work Location: In person