Front Office Supervisor

Job Brief

We are seeking a detail-oriented and customer-focused front desk supervisor to join our team. As a front desk supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Requirements and Skills

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• A bachelor's degree in hospitality management or a related field is a plus

Pay: ₹18,000.00 per month

Work Location: In person