Front Office Supervisor

Reception Supervisor

DoubleTree by Hilton Hotel & Spa Liverpool

We are looking for an experienced and highly guest-focused Reception Supervisor to join the Front Office team at DoubleTree by Hilton Hotel & Spa Liverpool.

This is a hands-on position supporting the day-to-day running of Reception while ensuring our guests receive the level of service expected from a Hilton hotel.

The successful candidate will lead by example, support the Reception team during busy periods and take responsibility for ensuring reservations, payments, room allocations and guest requests are handled accurately.

Key responsibilities include:

• Supervising Reception shifts and supporting the Reception team.
• Ensuring smooth check-in and check-out.
• Checking arrivals, room allocations and special requests.
• Recognising Hilton Honors members and ensuring benefits are delivered correctly.
• Monitoring outstanding and declined card payments.
• Handling guest complaints and service recovery.
• Driving Reception upselling and upgrades.
• Ensuring accurate handovers between shifts.
• Supporting training of new Reception team members.
• Maintaining Hilton brand and Front Office standards.
• Working closely with Housekeeping, Reservations and Maintenance.
• Supporting the Duty Manager and Hotel Manager when required.

We are looking for someone with previous hotel Reception experience who is organised, confident dealing with guests and capable of supervising a busy Front Office operation.

Experience with Hilton systems/PEP would be advantageous.

Full-time position. Shift work including weekends.

Job Type: Full-time

Pay: £28,080.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Experience:

• Reception Management: 2 years (required)

Work Location: In person