Front Office Supervisor

Job Summary

We are looking for a professional and customer-focused Front Office Supervisor to oversee daily front desk operations and ensure an excellent experience for all guests and visitors. The ideal candidate should have strong communication and leadership skills, a professional appearance, and the ability to handle front office operations efficiently.

Key Responsibilities

• Supervise and support front desk/reception staff during daily operations.
• Ensure smooth check-in and check-out procedures.
• Welcome guests and provide professional, courteous service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage telephone calls, emails, reservations, and front desk correspondence.
• Coordinate with housekeeping, maintenance, security, and other departments.
• Monitor staff attendance, schedules, and daily task assignments.
• Maintain accurate guest records and front office documentation.
• Handle cash, payments, invoices, and daily reports when required.
• Train and guide new front office team members.
• Ensure front desk areas and guest-facing facilities are maintained to a professional standard.
• Follow company policies and procedures while maintaining high customer-service standards.
• Assist management with administrative and operational tasks as needed.

Requirements

• Previous experience in reception, front office, guest services, or a similar role.
• Previous supervisory experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Professional appearance and positive attitude.
• Good organizational and multitasking skills.
• Ability to work under pressure and handle difficult situations professionally.
• Proficiency in Microsoft Office and basic computer applications.
• Flexibility to work shifts, weekends, and public holidays when required.

Job Type: Full-time

Pay: Rs30,000.00 - Rs60,000.00 per month

Work Location: In person