Front Office Supervisor

What’s your Endeavor? If this is you, we want to talk to you:

• You believe that service is not just a series of transactions; it is about creating guest experiences
• Leadership comes naturally to you, regardless of your title, and you aspire to lead others to success
• Empathy is your MO, and both guests and staff feel it
• You understand that what is said is sometimes not as important as how it is said

Endeavor Hospitality Group, a boutique hotel management company, is seeking engaged, team-focused, energetic individuals to be our Front Office Supervisor of an exceptionally designed hotel, located next to the dynamic new Hudson Yards!

You would be working in the most exciting area of New York City; it’s all happening in the Hudson Yards District! The Hotel’s perfect location is one block from Jacob Javits Center, the Highline, the new 7-line station, and a few blocks from Madison Square Garden and Times Square.

Endeavor Hospitality Group was founded by developers who have been deeply and passionately rooted in the New York real estate market for decades. With several hotels scheduled for opening, we are seeking ambitious, top talent for our growing portfolio.

We are proud to be an EEOC employer; we maintain a drug-free workplace, and we perform pre-employment credit and criminal background screening.

Due to the extensive number of resumes we receive, only candidates being considered will be contacted.

Benefits

• Health, Vision, and Dental insurance
• PTO
• 401(k)
• Long-term and short-term disability insurance

Compensation: $30 hourly

Qualifications

• Experience in leading a front office team within the hospitality industry, ensuring exceptional guest service.
• Ability to coordinate daily operations, facilitating seamless communication between departments.
• Proven track record of mentoring and developing staff, fostering a culture of growth and teamwork.
• Proficiency in managing guest check-in and check-out processes with efficiency and accuracy.
• Strong problem-solving skills to resolve guest inquiries and concerns promptly.
• Experience in monitoring and managing room inventory and availability to optimize occupancy and revenue.
• Ability to implement and uphold company policies and procedures, ensuring compliance and consistency.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences, ensuring every interaction is warm and welcoming.
• Coordinate daily operations, ensuring seamless communication between departments for smooth guest service.
• Mentor and develop front office staff, fostering a culture of growth, teamwork, and excellence.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy in all transactions.
• Resolve guest inquiries and concerns promptly, turning challenges into opportunities for positive experiences.
• Monitor and manage room inventory and availability, optimizing occupancy and revenue.
• Implement and uphold company policies and procedures, ensuring compliance and consistency across the team.