Front office supervisor

Front Office Supervisor

Position: Front Office Supervisor
Department: Front Office
Location: Lloyd’s Inn Kuala Lumpur
Employment Type: Full-Time
Nationality: Malaysian only

Job Summary

We are looking for a responsible and service-oriented Front Office Supervisor to support the daily operations of the Front Office team. The successful candidate will assist in supervising the Front Office Agents, ensuring smooth check-in and check-out procedures, maintaining excellent guest service, and handling daily operational matters.

Key Responsibilities

• Supervise and support Front Office Agents during daily operations.
• Ensure smooth and efficient check-in and check-out procedures.
• Welcome guests and provide professional and friendly service.
• Handle guest enquiries, requests, complaints and feedback professionally.
• Assist with room allocation, reservations and guest requests.
• Monitor room status and coordinate closely with Housekeeping and other departments.
• Ensure all Front Office procedures and hotel standards are followed.
• Assist with cash handling, daily cashiering and shift closing procedures.
• Monitor guest accounts, payments and billing accuracy.
• Conduct shift briefings and ensure proper handover between shifts.
• Train and guide Front Office Agents, especially new team members.
• Assist the Front Office Manager with staff scheduling and daily manpower arrangements.
• Handle operational issues and escalate matters to the Front Office Manager when necessary.
• Maintain accurate records and ensure proper documentation.
• Promote hotel facilities, room upgrades and other services when appropriate.
• Ensure the lobby and Front Office area are clean, organised and presentable.
• Perform other duties and responsibilities assigned by the Front Office Manager or Hotel Manager.

Requirements

• Malaysian citizen only.
• Minimum 2 years of Front Office experience, preferably with supervisory experience.
• Previous experience in a hotel or hospitality environment is preferred.
• Good communication and interpersonal skills.
• Able to handle guest complaints and operational issues confidently.
• Positive attitude with strong customer-service skills.
• Good leadership and team-management skills.
• Able to work independently and make appropriate decisions.
• Willing to work on rotating shifts, weekends and public holidays.
• Able to work in a fast-paced hotel environment.
• Basic computer skills and familiarity with hotel PMS is an advantage.
• Good command of English and Bahasa Malaysia. Additional languages are an advantage.

We Offer

• Competitive salary based on experience.
• Meal allowance.
• Annual leave and public holiday entitlement according to company policy.
• Opportunity to develop your career within the hospitality industry.
• Friendly and dynamic working environment.

Pay: RM2,300.00 - RM2,600.00 per month

Benefits:

• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person