Front Office Supervisor

Job Description – Front Office Supervisor

Position: Front Office Supervisor

Department: Front Office

Reports To: Front Office Manager

Key Responsibilities:

• Manage the daily operations of the Front Office department.

• Supervise, train, and motivate front office staff.

• Ensure smooth check-in and check-out procedures.

• Maintain high standards of guest service and satisfaction.

• Handle guest complaints and resolve issues promptly.

• Prepare staff duty rosters and monitor attendance.

• Coordinate with Housekeeping, F&B, Maintenance, and other departments.

• Monitor room availability, occupancy, and room revenue.

• Ensure accurate billing, cash handling, and daily reports.

• Maintain front office records and documentation.

• Ensure compliance with hotel policies and SOPs.

• Monitor staff grooming, discipline, and performance.

• Assist in recruitment, induction, and performance evaluations.

• Prepare daily, weekly, and monthly operational reports.

• Ensure safety, security, and confidentiality of guest information.

Qualifications:

• Bachelor's degree or Diploma in Hotel Management (preferred).

• Minimum 2–4 years of Front Office experience, including supervisory experience.

• Strong leadership and communication skills.

• Knowledge of PMS software (IDS, Opera, or similar).

• Good problem-solving and guest-handling skills.

• Ability to work flexible shifts, including weekends and holidays.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Education:

• Bachelor's (Preferred)

Language:

• English, Malayalam (Preferred)

Location:

• Munnar, Kerala (Preferred)

Work Location: In person