Front Office Supervisor

Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, operating and franchising properties across upscale, upper-midscale, midscale, and economy segments. The group manages a diversified portfolio of over 270 hotels, including more than 130 operational properties and many new hotels slated to open soon. Its seven brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—serve a wide range of guest needs and budgets. With a team of approximately 7,700 employees, LTHL focuses on delivering a refreshingly different, high-value experience to guests every day. Candidates can learn more at lemontreehotels.com or by contacting Central Reservations at +91-9911701701.

Role Description This is a full-time, on-site Front Office Supervisor role based at Lemon Tree Hotels in Moradabad. The Front Office Supervisor oversees daily front desk operations, ensuring smooth check-in and check-out processes, accurate reservations handling, and efficient guest registration. The role includes supervising front office team members, coordinating work schedules, monitoring performance, and providing guidance and support to maintain service standards. The individual will handle guest inquiries and complaints, coordinate with housekeeping and other departments for room readiness, and ensure adherence to company policies and procedures. The Front Office Supervisor is also responsible for maintaining accurate records, managing cash and billing procedures, and promoting a customer-focused, professional environment in the lobby and reception area.

Qualifications

• Strong supervisory skills, including team leadership, delegation, and performance monitoring.
• Hands-on experience with receptionist duties, front desk operations, and lobby management.
• Excellent customer service skills with a focus on guest satisfaction and issue resolution.
• Proficiency in reservations handling, room allocation, and use of hotel property management systems.
• Effective communication skills for interacting with guests, team members, and other departments.
• Previous experience in hotel front office or hospitality operations, preferably in a supervisory capacity.
• Good organizational and time management abilities, with attention to detail and accuracy in billing and records.
• Comfortable working in shifts, weekends, and holidays as per hotel operational requirements.
• Diploma or degree in Hotel Management or a related field is preferred.
• Knowledge of basic computer applications and fluency in English and Hindi; additional languages are an advantage.