Front Office Supervisor

Job Description – Front Office Supervisor

Company: Crestmont Hotels
Department: Front Office
Industry: Hospitality
Position: Front Office Supervisor
Experience: 2–3 Years
Location: As per hotel requirement

Job Summary

We are looking for a professional and customer-oriented Front Office Supervisor to manage daily front desk operations, supervise front office staff, and ensure excellent guest service. The ideal candidate should have strong communication, leadership, and problem-solving skills, preferably with experience in the hotel industry.

Key Responsibilities

• Supervise daily front office operations, including guest check-in and check-out.
• Ensure a smooth and pleasant guest experience throughout their stay.
• Manage room reservations, guest inquiries, and special requests.
• Handle guest complaints professionally and resolve issues promptly.
• Supervise, guide, and train front office team members.
• Coordinate with Housekeeping, Reservations, F&B, and other departments.
• Maintain accurate guest records, reports, and front office documentation.
• Monitor room availability, occupancy, and billing procedures.
• Ensure compliance with hotel policies, service standards, and SOPs.
• Assist the Front Office Manager in daily operations and reporting.

Required Skills & Qualifications

• Graduate or diploma in Hotel Management or a related field.
• 2–3 years of experience in Front Office operations, preferably in the hospitality industry.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Knowledge of hotel PMS software and reservation systems.
• Ability to manage a team and work in shifts.
• Professional appearance and a guest-focused attitude.

How to Apply

Interested candidates can share their updated resumes at
h[email protected].

Pay: Up to ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Application Question(s):

• What is Your Current Location?
• Do you have hotel Experience?
• How many experience you have in hotel industry?
• What is Your Current Salary ?
• What is Your Salary Expectation?
• How soon you can join?

Work Location: In person