Front Office Supervisor

Job Purpose

The Front Office Supervisor is responsible for supervising front desk activities and staff during assigned shifts, ensuring efficient guest check-in and check-out, accurate guest records, professional service delivery, and effective resolution of routine guest concerns.

Key ResponsibilitiesFront Desk Operations

• Supervise daily front desk activities during assigned shifts.
• Ensure efficient check-in, check-out, room assignment, and guest registration procedures.
• Monitor room status and coordinate with Housekeeping regarding room readiness.
• Ensure proper shift handover and communication of outstanding matters.

Guest Service

• Assist guests with enquiries, requests, and complaints.
• Resolve routine guest concerns and escalate complex matters to the Front Office Manager.
• Ensure professional and courteous interaction with all guests.

Staff Supervision

• Allocate duties to Front Office staff during assigned shifts.
• Monitor attendance, grooming, conduct, and service performance.
• Provide guidance and support to Front Desk Officers, Receptionists, and other front office personnel.

Cash & Records

• Monitor front desk cash handling and payment procedures.
• Review guest accounts and identify discrepancies.
• Ensure guest records and front office reports are properly maintained.

Qualifications & ExperienceRequired

• HND or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related discipline.
• Minimum of 3–5 years' relevant hotel experience.

Preferred

• Professional certification in Hospitality or Front Office Operations.
• Proficiency in hotel PMS and reservation systems.
• Previous supervisory experience in a hotel front office.
• Experience handling guest complaints and escalations.

Skills & Competencies

• Strong front office operational knowledge.
• Excellent guest service skills.
• Good supervisory and communication abilities.
• Strong attention to detail.
• Good knowledge of hotel management systems.
• Ability to handle difficult situations professionally.

Key Performance Indicators (KPIs)

• Check-in and check-out efficiency.
• Guest satisfaction.
• Accuracy of guest records and billing.
• Front desk cash accuracy.
• Resolution of guest complaints.

Working Conditions

• Hotel-based and guest-facing.
• Shift work, including weekends and public holidays, is required.

Pay: ₦180,000.00 - ₦300,000.00 per month

Work Location: In person