FRONT OFFICE SUPERVISOR

We are seeking an experienced, professional, and customer-oriented Front Office Supervisor to join our hotel team in Dubai. The successful candidate will be responsible for supervising daily front office operations, leading the reception team, and ensuring an excellent guest experience in line with hotel service standards.

The ideal candidate should have 2–3 years of relevant experience in hotel front office operations, strong leadership skills, and the ability to handle guest requests and complaints professionally.

• Supervise and coordinate daily front office and reception operations.
• Ensure smooth check-in and check-out procedures and provide a welcoming experience for all guests.
• Lead, guide, and support front desk staff to maintain high standards of customer service.
• Handle guest complaints, inquiries, and special requests promptly and professionally.
• Coordinate with housekeeping, reservations, maintenance, and other departments to ensure guest satisfaction.
• Monitor room availability, reservations, guest requests, and front office activities.
• Ensure accurate guest registration, billing, cash handling, and shift handover procedures.
• Prepare daily reports and maintain accurate front office records.
• Train new team members and support ongoing staff development.
• Ensure compliance with hotel policies, operating procedures, and hospitality standards.
• Maintain a professional appearance and ensure the reception area is clean, organized, and welcoming.
• Minimum 2–3 years of experience in hotel front office operations, preferably in a supervisory position.
• Diploma or degree in Hospitality Management, Hotel Management, or a related field is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and organizational abilities.
• Good command of written and spoken English.
• Knowledge of hotel property management systems (PMS) is preferred.
• Proficiency in Microsoft Office and basic front office reporting.
• Ability to work shifts, weekends, and public holidays as required.
• Professional attitude with a strong focus on guest satisfaction and teamwork.
• Competitive, negotiable salary based on qualifications and experience.
• Professional working environment.
• Opportunities for career development and growth.
• The opportunity to contribute to a dedicated hospitality team

Pay: AED2,500.00 - AED2,800.00 per month

Work Location: In person