Front Office Supervisor

Ready to take the next step in hospitality? We may be able to help you make the move to Martinborough, too.

Parehua Resort is a Qualmark Gold country resort set among the vineyards of Martinborough. We're looking for a capable, hands-on Front Office Supervisor to support our Reception team and help keep things running smoothly for our guests.

This could suit an experienced receptionist ready to step up, or a supervisor looking for a new opportunity in a smaller, more personal resort environment.

What you'll be doing

Working closely with our Front Office Manager, you'll help coordinate the daily running of the front desk, support Receptionists and make sure guests receive a warm welcome throughout their stay.

You'll be involved in:

• Supporting the Reception team and helping them manage daily priorities.
• Handling guest enquiries, requests and complaints confidently.
• Overseeing arrivals, departures, reservations, room allocations and payments.
• Working with Housekeeping and Maintenance to keep everything running smoothly.
• Helping train team members and maintain our service standards.
• Be available on a rostered basis for after-hours guest calls and requests once Reception closes, resolving issues and attending the guests when required. You’ll also support other onsite managers as needed.

This is a hands-on position where you'll be part of the day-to-day operation, not sitting behind a desk all day.

Please note: Rostered after-hours manager responsibilities are a mandatory requirement of this role.

What we're looking for

You'll ideally have solid front office experience in a hotel, resort or accommodation business. Previous supervisory experience is an advantage, but we're also open to someone who's ready to take that next step.

We're looking for someone who is reliable, organised, comfortable making decisions and genuinely enjoys looking after people. You'll need good communication skills, confidence using a property management system and a full New Zealand driver's licence.

What we offer

• A friendly, close-knit team where your contribution matters.
• An hourly rate of $28–$30, depending on experience.
• Subsidised staff accommodation may be available, making a move to Martinborough easier. We can discuss availability, the arrangement and weekly cost with you.
• Staff and Friends & Family rates.
• Recognition awards and service milestone rewards.
• Opportunities to develop your skills across Parehua Resort and Eclipse Restaurant.

A change of pace in Martinborough

If you're considering a move out of the city, Martinborough offers a different lifestyle, with vineyards, walking trails, great local food and the wider Wairarapa countryside nearby.

We know relocating is a big decision, so if you're interested but have questions about living and working here, we're happy to have an honest conversation before you apply.

If this sounds like the kind of role you're looking for, send us your CV and a short introduction about yourself.

Find out more about Parehua at https://www.parehuaresort.co.nz/about-us

Applications close Friday the 24th of October. All shortlisted applicants will be contacted within 7 days.

Otherwise simply email us on [email protected] and arrange for an interview.