Front Office Supervisor

Company Description

Aimbridge is the world’s leading global hospitality management company, focused on being a trusted hotel operator and employer. With a portfolio of more than 80 respected hotel brands, the organization is committed to delivering exceptional guest experiences and building strong relationships with partners. Team members benefit from a culture that emphasizes growth, learning, and advancement through access to training, technology, and industry-leading development programs. Aimbridge fosters collaborative, team-oriented environments where people succeed together and strengthen their skills. The company values diversity, inclusion, and community, creating workplaces where everyone feels they belong and can contribute meaningfully.

Role Description

This is a full-time, on-site Front Office Supervisor role located in Palmetto, FL. The Front Office Supervisor oversees daily front desk operations, ensuring efficient check-in and check-out processes, accurate reservations, and a welcoming experience for all guests. This role leads and supports front office team members, including scheduling, training, coaching, and addressing performance or service issues as needed. The supervisor handles guest inquiries, resolves escalated concerns, and collaborates with other departments to coordinate room assignments, special requests, and billing accuracy. Additional responsibilities include monitoring front office procedures, maintaining compliance with company policies, assisting with reporting and administrative tasks, and promoting a safe, professional, and service-focused environment.

Qualifications

• Experience in front office or guest services within hospitality, with skills in customer service, relationship-building, and conflict resolution.
• Supervisory or team lead experience, including scheduling, training, performance feedback, and day-to-day staff coordination.
• Strong organizational and time-management abilities, with attention to detail in reservations, billing, and reporting.
• Effective verbal and written communication skills, including professional phone etiquette and the ability to interact with diverse guests and team members.
• Proficiency with front office systems and basic computer applications (e.g., PMS software, email, word processing, and spreadsheets).
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required by hotel operations.
• High school diploma or equivalent; additional education in hospitality or business is beneficial.
• Previous experience in a hotel environment and familiarity with Aimbridge or similar hospitality standards is a plus.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

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