Front Office Supervisor

We are looking for a responsible and customer-oriented Front Office Supervisor to oversee daily front desk operations and ensure a smooth check-in and check-out experience for hotel guests.

Responsibilities

• Supervise daily front office operations and front desk staff.
• Ensure smooth check-in, check-out, and guest service procedures.
• Handle guest inquiries, feedback, and complaints professionally.
• Monitor room status and coordinate with housekeeping to ensure room readiness.
• Ensure staff follow hotel procedures and service standards.
• Assist with daily reports, cashiering, and other front office duties.
• Support the Front Office Manager in daily operations.

Requirements

• Previous experience in hotel front office operations is preferred.
• Good communication, customer service, and leadership skills.
• Responsible, organized, and able to work independently.
• Able to work shifts, weekends, and public holidays.
• Able to work under pressure and handle guest complaints professionally.
• A positive attitude and strong problem-solving skills.

Interested candidates are invited to apply with their updated resume.

Job Type: Full-time

Pay: RM2,500.00 - RM2,550.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided

Work Location: In person