Front Office Supervisor

About the Role

We are looking for a professional, motivated, and guest-focused Front Office Supervisor to join our team. The successful candidate will play a key role in ensuring the smooth daily operation of the Front Office department, delivering exceptional guest service, and supporting the team in maintaining the highest standards of hospitality.

Key Responsibilities

• Supervise the daily operations of the Front Office department, ensuring efficient and professional service.
• Lead, support, and motivate the Front Office team to deliver an outstanding guest experience.
• Oversee guest check-ins, check-outs, reservations, and guest enquiries.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure all hotel policies, procedures, and service standards are consistently followed.
• Assist with staff training, onboarding, and performance development.
• Coordinate with other departments, including Housekeeping, Reservations, and Food & Beverage, to ensure seamless operations.
• Monitor room allocations, guest requests, and VIP arrivals.
• Ensure accurate billing, cash handling, and shift handovers.
• Support the Front Office Manager with administrative tasks, reports, and operational improvements.

Requirements

• Previous experience in a Front Office or hotel reception role, preferably in a supervisory position.
• Excellent communication, leadership, and organisational skills.
• A strong commitment to guest satisfaction and service excellence.
• Ability to manage challenging situations and make effective decisions under pressure.
• Good knowledge of hotel reservation and property management systems (PMS).
• Strong attention to detail and problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Fluency in English; additional languages are an advantage.

How to Apply

If you are passionate about hospitality, enjoy leading a team, and are committed to delivering exceptional guest experiences, we would love to hear from you.

Please submit your CV and application to be considered for this opportunity.

Join our team and help us create memorable experiences for every guest!

Work Location: In person