Front Office Supervisor

Front Office Supervisor

Location: Malta

Employment Type: Full-time

Industry: Hospitality / Hotels

About the Role

We are looking for a guest-focused, proactive, and experienced Front Office Supervisor to join a professional hotel team.

In this role, you will play a key part in overseeing daily reception operations, ensuring smooth check-in/check-out processes, and delivering exceptional customer service. We are specifically seeking a candidate with proven experience in a similar role within the hospitality industry to maintain high operational standards and lead the team effectively.

Key Responsibilities

• Team Supervision: Assist in overseeing daily Front Office operations, guiding, training, and supporting the reception team.
• Guest Experience: Welcome guests, handle VIP arrivals, and manage inquiries or feedback efficiently and professionally.
• Operational Control: Manage check-ins/check-outs, room assignments, billing, and daily shift handovers.
• Problem Resolution: Address guest complaints or operational issues promptly to ensure high satisfaction levels.
• System & Compliance: Maintain accuracy in the Property Management System (PMS), cash handling, and reservation details.
• Collaboration: Coordinate effectively with Housekeeping, Reservations, and Maintenance departments to maintain smooth daily workflows.

Requirements

• Experience: Proven experience in a similar role within the hospitality industry is required (minimum 1–2 years as Front Office Supervisor, Shift Leader, or Senior Receptionist).
• Languages: Excellent spoken and written English is required; additional languages are a strong advantage.
• Software: Hands-on experience with Hotel Property Management Systems (e.g., Opera, Cloudbeds, or similar).
• Skills: Strong leadership, communication, and problem-solving skills with high attention to detail.
• Status: Must be currently residing in Malta or holding a valid Maltese work authorization / EU passport.

What We Offer

• Competitive salary package based on experience.
• Stable, long-term career opportunity in a dynamic hotel environment.
• Professional growth and supportive team atmosphere.