Front Office Supervisor

Company Description Summit Hotels & Resorts is a Himalayan hospitality brand that blends the warmth of the hills with contemporary travel experiences. For over 15 years, the group has operated properties across West Bengal, Sikkim, Himachal Pradesh, Uttarakhand, and Bhutan, located in scenic hill stations and leading tourist destinations. Each hotel and resort is designed to reflect the local culture, landscape, and spirit of the mountains, offering both tranquility and adventure. Summit focuses on creating personal, immersive stays through tasteful design, comfortable accommodations, and attentive service. Team members join an organization committed to memorable guest journeys and strong regional roots.

Role Description The Front Office Supervisor is a full-time, on-site role based at our property in Gangtok. This position oversees daily front office operations, including managing reception activities, coordinating guest check-in and check-out, and ensuring smooth handling of reservations and inquiries. The role includes supervising front desk team members, organizing work schedules, monitoring performance, and providing guidance and support to maintain high service standards. The Front Office Supervisor handles guest concerns, collaborates with housekeeping and other departments to meet guest needs, and maintains accurate records and reports related to occupancy, revenue, and front office procedures. This role is expected to lead by example, uphold Summit’s service culture, and maintain a welcoming and efficient front office environment.

Qualifications

• Demonstrated supervisory skills, including team leadership, shift management, and performance monitoring.
• Experience in receptionist duties, front desk operations, and handling check-in, check-out, and guest inquiries.
• Strong customer service capabilities, with a focus on hospitality, guest satisfaction, and issue resolution.
• Knowledge of reservations processes, booking systems, and coordination with online and travel partners.
• Effective communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
• Prior hotel front office or hospitality experience; experience in hill or resort destinations is an advantage.
• Familiarity with property management systems (PMS), basic computer literacy, and accurate record-keeping.
• Ability to work flexible hours, including weekends and holidays, as per hotel operational requirements.
• Diploma or degree in Hotel Management, Hospitality, or a related field preferred.