Front Office Supervisor – Live-In

Lake Central Cairns is looking for an energetic, reliable and hands-on Front Office & Operations Supervisor to join our team.

This is a long-term opportunity for someone with hotel experience who is ready to take the next step into a supervisory role. You will work directly with the Hotel Manager and take responsibility for the day-to-day running of Front Office, while coordinating housekeeping, maintenance and general hotel operations.

We are looking for someone who wants to become an important part of our team and can commit to at least 12 months, ideally longer.

About the Role

Your responsibilities will include:

• Day-to-day running of Front Office
• Reservations, check-ins and check-outs
• Guest enquiries and resolving guest issues
• Providing excellent customer service
• Coordinating daily housekeeping and room priorities
• Supporting and supervising housekeeping staff
• Checking room presentation and hotel standards
• Identifying and following up maintenance issues
• Coordinating maintenance and trades when required
• Assisting with social media and marketing
• Supporting the Hotel Manager with daily operations

About You

We are looking for someone who is:

• Reliable, responsible and well organised
• Friendly and confident with guests
• Hands-on and willing to help wherever needed
• Able to coordinate and support other staff
• A good problem solver who shows initiative
• Comfortable working independently
• Interested in developing their hotel management skills
• Looking for a genuine long-term position

Previous hotel or accommodation experience is highly regarded, but you do not need to have been a Hotel Manager. We are happy to train and develop the right person.

Hands-On Role

This is not purely a reception position.

We are a smaller hotel, so there will be times when you may need to assist housekeeping, inspect rooms, help with gardens, follow up maintenance or deal with unexpected issues.

We want someone who sees what needs doing and gets it done.

Live-On-Site Accommodation

Living on-site is a requirement of the position.

A one-bedroom apartment is available as part of the employment package.

This is particularly suited to someone looking to establish themselves in Cairns and become a long-term member of our team.

Career Opportunity

You will work closely with the Hotel Manager and gain experience across Front Office, reservations, housekeeping, staff coordination, maintenance, marketing and general hotel operations.

For the right person, there is an opportunity to take on greater responsibility and progress within the hotel over time.

Minimum 12-month commitment required, with preference for someone looking for a longer-term position.

To apply, please send your resume and a short introduction outlining your hotel experience, current location, availability and why you are interested in the position to [email protected]