Front Office Supervisor (Saudi Only)

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications

• Motivator and Proactive
• People person & a team player
• Positive attitude and well-spoken
• Organized & result driven
• Open-minded
• Displays initiative
• Commitment to professional values
• Thinking out of the box
• Proficient in the English and Arabic (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of Property Management System and Windows
• Prior experience in customer service an asset
• Proven ability to handle cash effectively and accurately

EXPERIENCE

• Minimum 1 year supervisory experience in luxury hotel

Additional information

Your team and work environment:
In 1-2 sentences, introduce the team, the hotel, or the workplace in a way that reflects the culture.
Note: Adaptation may be necessary to specific local or legal requirements, such as work permits.
Our commitment to diversity and inclusion:
We are an inclusive company, and our goal is to attract, recruit, and promote diverse talent.