Front office support analyst

Front Office Trading Support Analyst

Location: London

Contract Length: 6 Months

Rate: Competitive (via umbrella)

Working Pattern: 100% onsite for the first 3-6 months, reducing to approximately 50-60% onsite thereafter.

Overview

We are seeking an experienced Front Office Trading Support Analyst to join a leading investment banking environment in London. This role sits within a high-performing front office support function that provides critical application and trading support across multiple business lines, including FX, Rates, Commodities, Syndicate and other front office trading desks . The team operates a "champion" model, where each analyst takes ownership of a specific business area or application suite while maintaining cross-coverage through designated backups.

This opportunity has arisen due to a combination of planned team departures and maternity cover requirements, creating an immediate need for individuals who can quickly integrate into a fast-paced trading environment and provide exceptional front office support.

Key Responsibilities

• Provide front office application and trading support across a broad range of business lines including FX, Rates, Commodities and other trading functions.
• Act as the primary support contact ("champion") for designated trading desks, business units or application suites.
• Investigate, troubleshoot and resolve production issues impacting front office users.
• Liaise with traders, sales teams, business users, developers, infrastructure teams and external support groups to drive issue resolution.
• Monitor critical trading applications and proactively identify potential issues before they impact the business.
• Support incident, problem and change management processes.
• Participate in application releases, deployments and post-release validation activities.
• Maintain support documentation, knowledge bases and operational procedures.
• Work collaboratively across multiple support functions to ensure seamless coverage across business areas.
• Develop a strong understanding of supported business processes and trading workflows.

Required Experience

• Previous experience in a Front Office Support , Trading Support , Application Support , or Investment Banking Support role.
• Exposure to front office trading environments within investment banking or financial services.
• Experience supporting one or more asset classes such as:
• Foreign Exchange (FX)
• Rates
• Commodities
• Fixed Income
• Syndicate Trading
• Strong problem-solving and incident management capabilities.
• Excellent stakeholder management and communication skills.
• Comfortable working directly with front office users in a high-pressure environment.
• Experience supporting multiple business areas rather than a single trading desk is highly advantageous.

Technical Skills

Candidates should possess a solid technical foundation, although attitude and business support experience are considered more important than deep technical expertise.

Desirable skills include:

• SQL and database query writing
• Windows and Unix/Linux environments
• Basic scripting experience (Python, Shell or similar)
• Understanding of distributed systems and enterprise application support
• Knowledge of market data platforms and trading systems
• Familiarity with release, change and production management processes

Personal Profile

The successful candidate will demonstrate:

• Exceptional communication skills and the ability to work across multiple teams.
• A proactive, self-starting mindset with a strong desire to learn independently.
• Strong ownership and accountability.
• A hands-on approach to problem solving.
• The ability to adapt quickly to new business areas and applications.
• A positive attitude and willingness to support a varied front office environment.