Front Office Surgical Booker

Overview

We are seeking a dedicated and organized Front Office Surgical Booker to join our healthcare team. This role is vital in coordinating surgical appointments, managing patient interactions, and ensuring smooth communication between patients and medical staff. The ideal candidate will possess strong administrative skills, familiarity with electronic health records, and a solid understanding of medical scheduling and health insurance processes. This position offers an excellent opportunity to contribute to patient care in a dynamic medical environment.

Responsibilities

Surgical booking and coordination

• Schedule surgeries and procedures with physicians, hospitals, and surgery centers, coordinating operating-room availability and required equipment or vendor support.
• Prepare and submit surgical booking sheets and patient packets with accurate procedure details, physician orders, insurance information, and supporting records.
• Obtain and track insurance authorizations, ensuring they match the scheduled procedure, provider, facility, and date of service.
• Coordinate preoperative testing and medical clearances, follow up on outstanding requirements, and flag issues that could delay surgery.
• Provide patients with scheduling details and physician-approved preparation instructions, directing clinical questions to the clinical team.
• Manage cancellations, rescheduling, and postoperative appointments, keeping patients and facilities informed.

Front office and patient support

• Greet patients, manage check-in and check-out, and maintain an organized, welcoming reception area.
• Answer incoming calls, take accurate messages, route questions, and respond to routine patient inquiries.
• Schedule office visits and follow-up appointments, manage provider calendars, and confirm appointments.
• Collect and update patient demographics, insurance information, referrals, and required forms.
• Verify insurance eligibility and benefits before appointments and procedures.
• Collect copays, deductibles, and outstanding balances according to practice procedures, accurately recording payments.
• Maintain patient records in the EMR and handle incoming records, faxes, and correspondence.
• Coordinate with providers and clinical staff to support patient flow and communicate scheduling changes.

Billing support

• Work with the billing team to ensure accurate patient, insurance, procedure, and authorization information.
• Help resolve missing documentation and authorization discrepancies that could delay reimbursement.
• Assist with routine patient billing questions and route complex issues to the billing team.

Qualifications

• Experience in a medical front-office, surgical scheduling, or closely related role.
• Hands-on surgical booking experience strongly preferred, particularly in orthopedics or pain management.
• Familiarity with insurance verification, prior authorizations, referrals, and medical terminology.
• Experience using EMR systems and maintaining confidential patient records.
• Strong organization, attention to detail, and follow-through.
• Ability to balance reception duties, patient calls, and surgical scheduling deadlines.
• Professional, clear communication with patients, physicians, facilities, and insurers.
• Medical billing, CPT/ICD-10 familiarity, and workers’ compensation or automobile/PIP experience preferred.

Pay: $24.38 - $29.36 per hour

Expected hours: 40.0 per week

Benefits:

• Free parking
• Health insurance
• Paid time off

Work Location: In person