Front Office Team Leader

🌟 Join Our Team at Utopia Concept Bali 🌿
Front Office Team Leader

Utopia Concept Bali is looking for a warm, experienced, and service-minded Front Office Team Leader to join our boutique hospitality team.

We are seeking someone who can lead by example, support and develop our Front Office team, and ensure every guest receives attentive, personal, and professional service throughout their stay.

Your Role

As our Front Office Team Leader, you will:

• Lead and support the Front Office team during daily operations
• Welcome guests warmly and ensure smooth, professional check-in and check-out experiences
• Remain actively involved in guest communication and day-to-day Front Office duties
• Coordinate arrivals, departures, room readiness, special requests, and guest preferences
• Communicate clearly and professionally with guests through WhatsApp, email, phone, and OTA platforms
• Assist guests with transfers, activities, restaurant bookings, scooters, massages, and other experiences
• Handle guest requests, feedback, and service issues calmly and confidently
• Support the team in finding thoughtful solutions when unexpected situations arise
• Organize daily tasks, shift handovers, and Front Office priorities
• Train and coach team members on service standards, procedures, and guest communication
• Ensure reservations, payments, guest information, and operational records are handled accurately
• Encourage natural and elegant upselling of room upgrades and guest experiences
• Communicate closely with Housekeeping, F&B, Security, and Management to ensure smooth operations
• Help maintain Utopia’s service standards consistently throughout the guest journey

Special Skills Highly Valued

We are especially looking for someone with experience in:

• Front Office or Guest Relations within hotels, villas, or boutique hospitality
• Leading or supervising a small hospitality team
• Handling guest complaints and service recovery
• Hotel reservation systems and OTA platforms such as Booking.com and Expedia
• Professional written and spoken guest communication
• Reservations, payments, and basic Front Office administration
• Training and supporting junior team members
• Upselling rooms, services, and guest experiences naturally and professionally

What We’re Looking For

• Previous Front Office or Guest Relations experience, ideally with Team Leader, Supervisor, Senior Front Office, or similar responsibilities
• Good spoken and written English
• Warm, confident, and professional guest approach
• Strong communication and organizational skills
• Able to lead a small team while remaining fully hands-on
• Calm and resourceful when handling guest concerns or unexpected situations
• Strong attention to detail and accuracy
• Honest, reliable, responsible, and well-presented
• Able to multitask in a dynamic boutique environment
• Positive attitude and strong teamwork with other departments
• Genuine passion for hospitality and creating memorable guest experiences

What We Offer

🌴 Competitive salary
🌴 Service Performance Bonus
🌴 Supportive and respectful team culture
🌴 Responsibility and opportunity to contribute ideas
🌴 Growth opportunities within Utopia Group
🌴 The opportunity to be part of a distinctive boutique hospitality concept in Bali

If you love hospitality, enjoy leading by example, and take pride in helping both guests and your team have an exceptional experience, we would love to meet you.

📩 Apply today and become part of the Utopia Concept Bali journey.