A
Armada Hotel Manila
Front Office Team Leader
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱240,000 – ₱264,000 / year
Work mode:
Onsite
Published on:
7 September 2026
What they need
About the role
Supervise and ensure the effectiveness of Front Office operations.
Key responsibilities
- Support the Front Office personnel and Department Heads to ensure the hotel's operations run smoothly
- Oversee the Front Office personnel in ensuring they deliver outstanding customer service to guests
- Manage the Reservations department, Sales coordination, handling guest check-ins and check-outs and addressing any issues or complaints in coordination with their Manager's approval
- Oversee Front Office and Reservations operations
- Manage room inventory, online travel agency, travel agency and sales reservations
- Handle financial transactions such as processing payments and managing cash drawers with checking
- Check Open Balance for any pending payments which needs follow-up
- Submit daily breakdown of arrivals (7 days) via e-mail and hard copy
- Screen Front Office and Reservations logbook and act accordingly
- Check extranet allotments, rates, promotions and status for Assistant Duty Manager's approval
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