Front Office Team Leader

FRONT OFFICE TEAM LEADER

Department: Front Office
Industry: Hotel / Hospitality

Job Summary
We are looking for an experienced Front Office Team Leader to support the Front Office management team in delivering smooth and efficient guest services. The candidate will supervise the daily activities of the Front Office team, assist with guest requests, and ensure that hotel service standards and operational procedures are consistently maintained.

Key Responsibilities

• Supervise and support Front Office team members during daily operations.
• Ensure efficient check-in, check-out, room allocation, and guest services.
• Welcome guests and provide professional and personalized assistance throughout their stay.
• Monitor guest arrivals, departures, VIPs, groups, and special requests.
• Handle guest inquiries, requests, and complaints professionally and escalate issues when required.
• Coordinate with Housekeeping, Reservations, Finance, Engineering, and other departments to ensure smooth operations.
• Monitor room status and communicate room readiness and discrepancies to the relevant departments.
• Ensure accurate handling of guest accounts, payments, cashiering, and Front Office records.
• Ensure proper use of the hotel PMS and Front Office systems.
• Conduct shift briefings and communicate important operational information to the team.
• Monitor team attendance, grooming, punctuality, and adherence to hotel standards.
• Assist in training, coaching, and mentoring Front Office colleagues.
• Support the Front Office Manager and Assistant Front Office Manager with daily operational requirements.
• Act as a senior Front Office representative during assigned shifts.
• Ensure compliance with hotel SOPs, health and safety procedures, and guest service standards.
• Assist with Front Office reports and other administrative duties as required.

Qualifications & Experience

• Minimum 2 years of Front Office experience, preferably with at least 1 year in a Team Leader, Senior Receptionist, or supervisory role.
• Previous hotel experience is required.
• Good knowledge of Front Office operations, guest relations, room allocation, and hotel PMS.
• Strong guest-service, communication, and interpersonal skills.
• Previous experience supervising or guiding Front Office team members.
• Professional appearance, grooming, and positive attitude.
• Good problem-solving and organizational skills.
• Ability to work under pressure and manage multiple guest requests.
• Willing to work shifts, weekends, and public holidays as required.
• Candidates must be currently available in the UAE and ready to join.

Preferred Candidate Profile

• Previous experience in hotel/resort environment.
• UAE hotel experience is an advantage.
• Good English communication skills; additional languages are an advantage.
• Proficient in hotel PMS and standard Front Office systems.
• Reliable, organized, and guest-focused.
• Strong teamwork and leadership skills.
• UAE-based candidates are preferred.

Pay: AED1,300.00 - AED1,500.00 per month

Work Location: In person