FRONT OFFICE - TEAM LEADER

Key Responsibilities

• Operations Oversight: Manage daily check-in and check-out flows, phone calls, and visitor inquiries.
• Team Leadership: Train, schedule, mentor, and supervise front desk or reception staff.
• Customer Service & Resolution: Greet visitors warmly and handle complex complaints or escalated issues professionally.
• Interdepartmental Coordination: Partner with housekeeping, maintenance, or other internal teams to align service delivery.
• Administrative Duties: Maintain accurate logs, manage office or guest records, and prepare routine reports.

Essential Leadership and Soft Skills

• Team Leadership: Motivate staff, delegate daily tasks fairly, and support team growth.
• Clear Communication: Speak and write clearly to guide staff and greet visitors.
• Problem-Solving: Stay calm under pressure to fix unexpected issues or complaints quickly.
• Emotional Intelligence: Show patience and empathy when dealing with upset or demanding clients.
• Organization: Juggle multiple duties at once, like phone calls, schedules, and guest arrivals.

Technical and Operational Skills

• Software Proficiency: Use office tools like MS Office and specialized property management systems (PMS).
• Administrative Duties: Handle data entry, maintain accurate records, and manage daily logs.
• Multilingual Ability: Speak English & Chinese language to assist in a diverse group of visitors.