Front Office Technician

Company Description Waco Cardiology Associates is a specialty medical practice dedicated to caring for the hearts of Central Texas. The team provides comprehensive cardiovascular services and works closely with patients, families, and referring providers to support long-term heart health. The practice emphasizes compassionate, patient-centered care in a professional clinical environment. Team members collaborate to deliver efficient, high-quality service to a diverse community. Working at Waco Cardiology Associates offers the opportunity to support meaningful care for patients with cardiac conditions.

Role Description The Front Office Technician is a full-time, on-site role located in Waco, TX. This role is responsible for greeting patients, checking them in and out, verifying insurance and demographic information, and collecting co-pays or other payments. The technician schedules and confirms appointments, answers phones, routes calls, and responds to patient inquiries in a professional manner. Daily tasks also include maintaining accurate electronic and paper records, preparing charts, and supporting the clinical team with administrative needs. The role requires consistent interaction with patients, families, and staff to ensure an efficient, welcoming front office environment.

Qualifications

• Strong Communication and Customer Service skills to interact effectively with patients, families, and healthcare team members.
• Accurate Typing and basic computer proficiency to manage electronic health records, scheduling, and documentation.
• Ability to provide Training and peer support on front office procedures and systems as needed.
• Troubleshooting skills to resolve common front desk, scheduling, and patient registration issues promptly.
• High school diploma or equivalent; prior medical front office or healthcare administrative experience preferred.
• Comfort working in a fast-paced clinical environment with attention to detail and confidentiality (HIPAA compliance).
• Organizational and multitasking abilities to handle phones, patient flow, and documentation simultaneously.
• Reliable attendance and professionalism, including appropriate workplace conduct and adherence to practice policies.