Front Office Uluwatu

Front Office – Job Description

Responsibilities

• Welcome and assist guests in a friendly, professional, and efficient manner.
• Handle guest check-in and check-out procedures according to company standards.
• Manage reservations, booking changes, and guest requests.
• Provide accurate information about hotel/villa facilities, services, and local attractions.
• Handle guest inquiries, complaints, and requests professionally and promptly.
• Coordinate with Housekeeping, Maintenance, Reservation, and Villa Management teams to ensure smooth operations.
• Maintain accurate guest records and ensure all relevant information is properly updated.
• Follow up on guest requests throughout their stay to ensure guest satisfaction.
• Provide excellent customer service and maintain high hospitality standards.
• Ensure the Front Office area is clean, organized, and presentable.
• Prepare daily operational reports and communicate important updates to the supervisor or management.

Qualifications

• Minimum high school diploma (SMA/SMK) or equivalent; Hospitality/Hotel Management education is preferred.
• Previous experience in Front Office, Guest Relations, Receptionist, or a similar hospitality position is preferred.
• Good communication and interpersonal skills.
• Good command of spoken and written English.
• Friendly, professional, confident, and well-groomed appearance.
• Strong problem-solving skills and the ability to handle guest complaints professionally.
• Able to work independently and as part of a team.
• Detail-oriented and organized when handling guest information, reservations, and administrative tasks.
• Able to work flexible hours, including weekends and public holidays.
• Basic computer skills and familiarity with Microsoft Office or Google Workspace.
• Previous experience in hotel, villa, or property management is an advantage.