FRONT OFFICER

About the role

A Front Officer role at a 3 star hotel in Teluk Intan, Perak, with 88 guest rooms, a café and an event hall, serving leisure travellers, business guests and event organisers. The role involves delivering a warm, efficient welcome to every guest.

Key responsibilities

• Handle guest check in and check out quickly and accurately
• Manage room reservations from walk ins, phone, WhatsApp, email and OTAs
• Process room payments and billing, and complete daily cash reconciliation
• Respond to guest enquiries, requests and complaints professionally
• Coordinate with housekeeping and maintenance on room status and guest needs
• Maintain accurate guest records in the hotel system
• Prepare shift handover reports
• Keep the lobby area presentable, safe and secure

About you

• Minimum Diploma in Hospitality, Tourism is an advantage; or Other Field is acceptable

• At least 1 year of Hotel Front Desk or Customer Services experience preferred

• Fresh Graduates with a strong service attitude are Welcome

• Basic computer skills; experience with hotel PMS or OTA extranets is a plus

• Willing to work rotating shifts

• Presentable, well groomed, honest and customer focused