Front Operations & Access Control Specialist (Tier 2)

About the role

Front Operations & Access Control Specialist (Tier 2) responsible for managing access control systems, lobby operations, security documentation, and checkpoint operations in a data center environment.

Key responsibilities

• Record, register, and approve access permissions for staff/contractors in C-CURE Access Control System; manage temporary badges and biometric registrations (facial scan/fingerprint)
• Manage front-desk lobby operations, handle email correspondence in English, and ensure visitors comply with Data Center Regulations (DCWR/EHS)
• Verify Non-Disclosure Agreements (NDAs), issue camera/media permits, and manage key inventory along with access control systems in coordination with Team Leads
• Record entry data via online client platforms; collect biometric data (facial/fingerprint) for access verification
• Test automated barrier gate readiness and daily backup communication systems (Satellite Phone/Radio)

About you

• Minimum High Vocational Certificate (Dip.) or Bachelor's Degree in any field
• 1–3 years in front desk, reception, operational admin, or access control operations
• Good operational English skills for visitor greeting, procedure explanation, and email correspondence (Essential)
• Proficient in computers and AI tools, with a strong ability to learn access control software (Essential)
• Professional appearance, good problem-solving and service mindset, detail-oriented, and strictly compliant with security rules