Front Services | Door Person

Overview:

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

• Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities:

Serve as arrival/departure ambassador by greeting, welcoming, acknowledging all guests, and anticipating and addressing guests' service needs to ensure quality standards, services, and guest satisfaction.

Examples of Duties, includes but is not limited to the following:

• Courteously open doors and assist guests arriving and departing the property.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
• Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
• Coordinate transportation (e.g., taxi cab, shuttle bus, limo services) for guests.
• Familiar with emergency procedures and assists with “Blue Blanket” situations as needed.
• Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.
• Process guests for check-in on arrival and check-out on departure.
• Monitor lobby traffic and suggest adjustments on staffing levels if required.
• Anticipate guest needs and resolve guest concerns and requests.
• Assist concierge services, VIP services, baggage, parking, and other special services as required.
• Perform other related duties as assigned

Qualifications:

• Well organized and demonstrated strong problem solving skills.
• Availability to work in the Overnight shift.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Bilingual highly desirable.
• One year customer service experience at a major hotel preferred.
• High school education or equivalent.