Front Stage Agent

At Paramount Hotel every Star has a story — and we’re looking for a Front Stage Agent who knows how to make every guest interaction memorable.

As part of our Front Stage Cast, you’ll be one of the first faces our guests meet and a key part of their experience from arrival to departure. From creating a warm welcome to anticipating guest needs and ensuring a seamless stay, you’ll bring Paramount’s signature energy and service to every interaction.

What you’ll be doing:

• Welcome and register guests, ensuring a smooth and personalized arrival experience.
• Handle guest enquiries and requests throughout their stay with warmth, efficiency and professionalism.
• Provide comprehensive knowledge of the hotel, its facilities, services and outlets.
• Assist with check-in/check-out, payments, cashiering and accurate bill settlement.
• Maintain guest privacy and confidentiality at all times.
• Update and maintain accurate guest information in OPERA PMS.
• Anticipate guest needs and proactively create memorable experiences.
• Assist guests with room orientation and explain hotel facilities and services.
• Support room revenue optimization through upselling and maximizing available opportunities.
• Ensure the Front Stage / Guest Services Desk is fully prepared and operational at all times.
• Maintain accurate cashier records, cash float and daily audit procedures.
• Work closely with Front Stage Supervisors, Duty Managers and other hotel departments to ensure seamless guest service.

What we’re looking for:

• Minimum 1 year of experience in Reception, Front Office or Guest Services, preferably within a luxury or international 5-star hotel.
• Diploma in Hospitality Management or equivalent qualification.
• Bachelor’s degree in Hospitality or a related field is an advantage.
• Strong verbal and written English and Arabic communication skills.
• Additional languages such as French, Spanish or German are an advantage.
• Working knowledge of OPERA PMS.
• Good knowledge of Microsoft Office.
• Confident, polished and guest-focused with a genuine passion for hospitality.
• Strong attention to detail, communication skills and the ability to remain composed in a fast-paced environment.

Join Paramount Hotel Midtown and bring your own story to the Front Stage.

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