Front/Back End System Engineer

Core Responsibilities:-

• Provides support for all core business applications (Clinical information management, Finance, Procurement, Warehouse, medication admiration, outpatient clinics management, ICU management, etc.).
• Provides first level and second level technical support for business applications during extended business hours and weekends.
• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement.
• Resolve technical problems; identify and diagnose problem escalation and solution tracking.
• Prioritize work to resolve technical emergencies as they may occur.
• Identify solutions to work around open issues / problems that are under investigation or pending resolution o Ensures 7x24x365 system uptime for core business applications.
• Work with systems implementation team(s) to outline scope, goals, deliverables, required resources, and timing. o Participate and manage new systems implementations from initiation to closure.
• o Ensure that all the systems are well integrated and meet business requirements and goals fulfilling end-user requirements. o Provide the needed reports on both aspects routine and ad-hock.
• Document, and track, case histories, issues, and actionable steps taken
• Improve documentation of support policies and procedures
• Perform company software research, testing, and recommendations. o Ensure regularly data privacy and security applying the proper testing scenarios. o Perform quality assurance testing of new software releases

Requirements:-

• BSc/BA in computer science or relevant field
• 2 to 3 years of experience
• Experience in designing and building applications
• Ability to program in at least one programming language.
• In-depth knowledge of programming for diverse operating systems and platforms using development tools
• Excellent understanding of software design and programming principles.