FRONTDESK AGENT / LAUNDRY ATTENDANT

Front Desk Agent & Laundry Attendant

We’re seeking a dynamic, energetic Front Desk Agent & Laundry Attendant to join our hospitality team. In this dual role, you’ll welcome guests and support their needs at the front desk while keeping laundry operations and work areas clean, organized, and running smoothly. Your flexibility, attention to detail, and guest-focused attitude will help create a warm, memorable stay from check-in to check-out.

This is a paid opportunity to develop your hospitality skills in a lively, guest-focused environment.

Responsibilities

• Be available to work all shifts, including overnight shifts and night audit; flexibility across the schedule is essential.
• Work weekends and holidays, and be willing to cover shifts when needed.
• Greet guests warmly and provide friendly, professional check-in and check-out service.
• Answer and direct calls using a multi-line phone system, responding to inquiries promptly and professionally.
• Handle guest requests, questions, and complaints with patience and a positive attitude.
• Maintain accurate guest records, reservations, and billing information using hotel management software.
• Assist with night audit procedures, including reconciling daily transactions and supporting overnight operations.
• Sort, wash, dry, fold, and organize linens, towels, and guest clothing items as needed.
• Keep laundry facilities clean, orderly, and stocked; follow proper laundry and cleaning procedures.
• Clean and maintain the front desk, lobby, laundry area, and other assigned work areas.
• Coordinate with housekeeping and maintenance to address guest needs and report issues promptly.
• Inform guests about hotel amenities and services.
• Follow property standards and contribute to a clean, welcoming, and well-organized environment.

Qualifications

• Previous hotel or resort experience—especially in front desk, guest services, or laundry—is preferred.
• IHG experience is preferred but not required.
• Strong customer service, communication, and interpersonal skills.
• Comfortable operating a multi-line phone system and using hotel management software, or willing to learn.
• Night audit experience is a plus; training may be provided.
• Organized, dependable, and attentive to detail in both guest-service and laundry tasks.
• Able to perform cleaning and laundry duties and keep assigned areas tidy.
• Available to work flexible shifts, including overnights, weekends, and holidays.
• Bilingual or multilingual skills are a plus.

Pay: $11.00 - $12.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person