FRONTDESK AND BILLING RECEPTIONIST

JOB QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Hospitality Management, or any related course is required.
• At least 6 months to 1 year of relevant experience in a receptionist, customer service, cashier, or billing position.
• Familiarity with Point-of-Sale (POS) systems is an advantage.
• Strong verbal and written communication skills, with excellent customer service and interpersonal abilities.
• Capable of managing patient inquiries, appointment scheduling, and other administrative responsibilities efficiently.
• Highly organized, detail-oriented, and able to perform effectively in a fast-paced healthcare environment.
• Must be residing in Metro Manila or willing to relocate.
• Willing to work on-site at Shinagawa Lasik and Aesthetics Center Corporation in BGC, Taguig.

JOB RESPONSIBILITIES:

• Greet patients, clients, and visitors with professionalism, courtesy, and a welcoming attitude.
• Assist walk-in patients and clients by responding to inquiries and providing accurate information about the organization's services and procedures.
• Answer incoming telephone calls promptly and route concerns to the appropriate department as needed.
• Gather, verify, and maintain accurate patient registration and demographic information.
• Process billing transactions accurately, including payments made through cash, credit/debit cards, bank transfers, and cheques.
• Address patient concerns related to billing, account balances, and payment inquiries.
• Encode and process charges for consultations, laboratory services, and other outpatient procedures with accuracy.
• Operate the Point-of-Sale (POS) system while ensuring the proper issuance, documentation, and safekeeping of official receipts and related records.
• Perform cash reconciliation by balancing cash drawers at the start and end of each shift.
• Validate and reconcile all payments received against daily sales transactions.
• Prepare and submit complete and accurate daily sales and collection reports in a timely manner.